Everything we make is custom-printed to your artwork, so orders cannot be returned or resold once they are produced. Instead of returns, we stand behind the work with a remake guarantee.
Our remake guarantee
If your order leaves our shop with a production defect — wrong size, wrong material, print quality problems, or a difference from the proof you approved — we will remake it at no charge. That has been the deal since 2008. Contact us within 7 days of receiving your order at info@promoboxllc.com or 425-737-9026 with a photo of the issue.
Proof approval
Nothing goes to press until you approve your proof. Please check spelling, phone numbers, colors, and sizing carefully — errors that exist in the approved proof, including customer-supplied artwork issues, are not covered by the remake guarantee. If we catch a problem with your file, we will flag it before printing.
Cancellations
Orders can be cancelled for a full refund any time before proof approval. After approval, production begins and the order can no longer be cancelled.
Damage or loss in shipping
Every order leaves our shop inspected, photographed, and professionally packed. Once the carrier takes possession, damage or loss in transit is the carrier's responsibility, not ours — file a claim with the carrier, and we will supply the packing photos and documentation you need to support it.
Want it covered no matter what? Add Shipping Protection in your cart. If a protected order arrives damaged or goes missing in transit, we skip the carrier claim entirely and reprint and reship it at no charge. Without protection, a replacement run is billed as a new order.
Local pickup orders skip all of this — you see the finished product before it leaves the counter.
Promo Box LLC — 909 SE Everett Mall Way B280, Everett, WA 98208