Just ordered? Here's the one thing we need from you: your artwork. Nothing prints until you send it and approve your proof, so the sooner it lands in our inbox, the sooner your turnaround clock starts.
How to send it
- Easiest: reply to your order confirmation email with the file attached
- Or email it to info@promoboxllc.com with your order number in the subject line
- File too big for email? Send a Dropbox, Google Drive, or WeTransfer link
What to send
- Best: vector files — AI, EPS, PDF, or SVG. These scale to any size with clean edges and are what we print from whenever possible
- Also works: a high-resolution PNG or JPG — 300 DPI at the printed size or larger. A logo saved off a website at 200 pixels wide will not hold up on a banner
- For cut vinyl die-cut decals: vector only — the plotter follows vector paths, so gradients, drop shadows, and photos can't be cut
- Text in your design? Outline the fonts, or send the font name and we'll match it
Not sure your file is good enough?
Send it anyway. We check every file the same or next business day and tell you straight whether it holds up at your size or needs redrawing — before anything is printed, and at no charge.
What happens next
- We review your file and build a proof — a mockup of your artwork on the actual product
- You get the proof by email within one business day
- Check it carefully: spelling, phone numbers, web addresses, and colors print exactly as approved
- You approve — and production starts. Stickers and banners run 2–4 business days, yard signs 3–5
Questions or a rush deadline? Call or text 425-737-9026 — you'll reach the shop, not a call center.
Promo Box LLC · 909 SE Everett Mall Way B280, Everett, WA 98208 · Monday–Friday 9 AM–5 PM